PJM and the Art of Good Listening
One of the most important aspects of our business is our commitment to providing exceptional service to our customers. Good customer service – meeting or exceeding a client’s needs – is the key to any successful business relationship.
So, what is it about PJM’s customer service that sets us apart from our competitors? Our ability to listen.
We’ve all encountered bad listening in our private and professional lives. We have budget constraints, but we’re shown the deluxe model. “A little off the top” becomes a buzz cut. Too many companies fail to listen to their customers – oftentimes because they’re doing too much talking. Some “hear” what clients are telling them, but still fail to reach an understanding of their needs. Still others do a sufficient job, but their seeming indifference leaves their customers feeling cold.
We at PJM understand the importance of not only listening to our customers, but understanding and satisfying their needs. We set out to cultivate a trusting and successful relationship with each and every customer, on each and every project. We make it a point to get to know our clients and have open lines of communication. We take the time to understand their real needs, expectations and issues.
Simply put, when our customers talk, PJM listens.
PJM Mechanical Contractors, Inc. is a multi-faceted mechanical contractor providing construction and installation, service and maintenance, and design/build services in a comprehensive range of mechanical disciplines that include HVAC, plumbing, controls, refrigeration, custom metal fabrication, piping, fire protection, and backflow preventer testing. PJM primarily serves clients in pharmaceuticals, manufacturing, healthcare, institutional, and other various commercial and industrial sectors.